FAQ

Yes, we can make shoes according to individual measurements and standard sizes. Add the shoe size you usually wear to your cart and place an order. After that, our manager will contact you to clarify whether the selected size fits our size chart.

The normal production time for a pair is 7-10 business days (including fitting and logistics) from the moment of payment and approval of all details with the manager. 

Please note that the deadline may be extended if you select an exclusive color or material, or make significant changes to the model’s patterns for a better fit. For example, significantly widen the boot shaft, transfer the model to a lower heel height, or make a pair with heels of different heights for one model.

If we make a pair of standard sizes, the lead time is 2-5 days from the date of payment and approval of the details with the manager. 

Please note: such pairs are not subject to significant size correction (more than half a size) and significant changes. Therefore, please carefully read the size chart, which is individual for each model and is indicated on the product page.

If you have a standard foot size, you can order shoes in a standard size – this is the fastest option and takes about 2-6 days.

If standard sizes often do not fit you, we suggest ordering a custom-made pair without a fitting. This reduces the delivery time for fitting and eliminates the need for adjustments. This is the second fastest option, and it takes approximately 2-7 days.

If you would like to order a pair of shoes made to measure with a fitting, we have an expedited service. The terms and conditions of such an order are agreed directly with the manager, the estimated lead time is 4-9 days.

These terms are approximate. Please check with the manager at the time of ordering.

A fitting is one of the stages of making your pair. At this stage, shoes with loose soles are sent to you by the Nova Poshta delivery service for fitting.

After the fitting, you provide our manager with comments on the fit and comfort of the model in the format of video, audio, photo, or text message. After that, our craftsmen finish the pair. The next time you receive a ready-made pair of shoes.

We always emphasize the importance of a fitting, especially if it is the first time you have ordered shoes. An exception to placing an order without a fitting is your personal wish or inability to try on (for example, if you are abroad or have other objective reasons).

After receiving the pair, you can try it on either at the post office or take it home to try it on.

We ask you to send us a video that clearly shows how the pair looks on your foot and what needs to be improved in the fit or adjusted in size.

You can also send a photo with your finger pointing to the details we need to pay attention to. Or send an audio or text comment – choose the format that is more convenient for you.

You can make a return using the Easy Return feature from Nova Poshta. In this case, you will not need to pay for the delivery.

You can use the Easy Return service through the Nova Poshta app or directly at a branch, informing the manager that you want to use this service to send a pair.

You can also send the shoes to the following postal addresses:

City: Khmelnytskyi

NP Branch №20

Recipient: Shchur Maxim

Phone: +380977481226

If the adjustments after the fitting are minimal or nonexistent, we finalize the shoes within 1-3 business days from the date of receipt.

If the adjustments are significant, the time frame for finalization is communicated by the manager individually. It usually takes 4-7 business days.

By default, the fitting option is added to each order, since we work in the format of an atelier. An exception to refusing a fitting is your personal wish or inability to try on locally (for example, if you are abroad).

To cancel the fitting, just inform the manager during communication or indicate this in the comments to the order.

We do not have a unified size chart because each shoe has its own features and measurements. Therefore, please choose a shoe model on the website and view the size chart directly in the product card.

If you have any questions, our manager is always in touch – on social networks, messengers, or by phone.

We work mainly online, providing detailed instructions and full support in placing an order. You can also try on LOOKIE Atelier shoes in partner stores. Please check with our manager for the addresses of partner stores and the range of shoes presented there.

Yes, we deliver pairs all over the world, except for countries such as russia, belarus, North Korea, and Iran. The standard cost of shipping one pair abroad is $35.

Please note: the final calculation of the cost of delivery to your country is made by the manager directly during the ordering process, depending on the size of the shipment and the number of pairs.